This condition is known as lock out. Heat pumps do run longer and put out less heat as compared to a furnace. The heat pump, by that same measure, is 200 to 300 percent efficient, so when the heat pump by itself can't supply all the heat your home needs, you at least want it to supply as much as it can. To save you time, money and frustration, the experts at Carrier have put together a quick heat pump troubleshooting guide. The pump prime light will turn on solid once the button is held for 15 seconds until the button is released. But heat pumps also have one huge benefit that furnaces lack: That gets you more of the 200-300% efficient heat and less of the 100% efficient heat. We use cookies to give you the best possible experience on our website. This heat pump has a safety lockout feature that shuts down the outdoor unit for some maintenance problems Listed problems in the owners manual are: Dirty filter, blower wheel, indoor/outdoor coil and blocked return/supply air registers, NONE OF WHICH EXIST. Rick, I have a Trane Heat pump water chilled unit that is doing a soft lockout Hp as it starts and then it goes to a - Answered by a verified HVAC Technician. The furnace controller monitors these sensors constantly. The Genisys Primary Control is in a hard lockout. I'm at my mother-in-laws and their oil burner won't start -- It's a Beckett burner, the model number ends with a 'G' but the rest is rubbed off. Anyway, the instructions given below will be a great help for you in case something goes wrong. Comfort-Aire by Heat Controller. If your heat pump is not blowing hot air, there are typically three main causes: Unit is blocked: Your heat pump pulls heat from the air outside into your home. As you might imagine, heat pump operation in cold weather is not the best, which is why they are typically only used in temperate climates...think beaches, palm trees, and oranges. Installed a Coleman /Evcon heat pump (T.H.E. These issues can be of a different kind (heat pump not working, heat pump not cooling). Is the heat pump an inferior product ? Learn how to diagnose common issues before calling in backup. If the airflow to your unit is blocked by snow, ice, leaves or another type of debris, this can make it hard for the heat pump to do its job. The optimal heat pump temperature range is above 25-30 degrees Fahrenheit. I'm a fairly competent handy-man type, but I'm also British and we don't really do oil burners, so I'm kinda clueless right now. The first problem listed is the least likely to occur. Heat pump problems can be frustrating (and expensive). System specs: 4 ton unit with 4 150ft vertical bore holes for a 2200 square ft house. Modern gas- or oil-fired furnaces have several safety sensors that check on furnace operation. After a few successful hours after the aforementioned interventions the system is still locking out per the descirption above. Action: The Genisys Primary Control is in a Restricted (hard) lockout This means the control has locked out 3 times. But if the temperature is above the mid 30’s and it’s still running all the time, you could have a service issue, such as leaking refrigerant, a frozen outdoor unit (as we mentioned in heat pump troubleshooting problem #1), or compressor problem. This instructional video focuses on how to reset the heat pump in your Maxwell home. XIV 3 ton 14 seer/9.0 hspf) with 20kw electric furnace in 1994. If one of the sensors reports an unsafe condition, the furnace controller shuts off fuel and power to prevent unsafe operation. Heat pump not heating.