If you guess wrong our system will give you access to a "forgot password" feature. Vonlane adheres to the Americans with Disabilities Act (ADA). This is the only reason for my average review, otherwise, I would have given an excellent rating. Our team diligently monitors traffic and road conditions and actively plans around potential delays, but sometimes even the best planning can’t prevent a major issue. Your safety is our number one priority; therefore, we see value in mirroring TSA procedures as long as they aren't a hassle for you. Weekend service begins June 28. 47 talking about this. On route to my destination, Jeff (bus driver) was a cautious driver, and Julie was incredibly sweet. All service animals must be harnessed and controlled by the passenger at all times. We noticed that you're using an outdated browser. investigating the complaint. You can call, chat online, or email your modification request to passenger.service@vonlane.com. Whereas a normal motor coach contains 56 narrow, coach-class seats with limited legroom, our Passenger First coaches have just 22 first-class seats. Overall I really enjoyed the trip and would absolutely recommend taking the Vonlane to anyone … I called for a refund but was told about the "holiday cancellation policy". I was able to work the entire trip comfortably. Then the bus driver and the attendant waved bye bye as they left me. All Vonlane seats in our main cabin are exactly the same, however some seats have a bit less legroom or recline due to their positioning within the cabin. Small dogs, weighing less than 10 pounds, in a carry-case that can fit by a passenger's legs, are allowed on a Vonlane coach. I was standing on the curb at 8:00 am and they would not let me on the bus. - Your name, mailing address, telephone number and email address. Our team will be happy to help you. Why do I need a government issued photo ID? Should I tip a Vonlane driver or attendant? With less than two dozen seats, Vonlane coaches are custom-designed for … 85% OFF Vonlane Promo Code Verified | CouponsDoom.com. I responded and never heard from the company again. By Phone: (214) 612-7234 All seat options offer far more legroom and recline than a commercial aircraft. The attendant will encourage you to utilize your seat belt and acquaint you with the location of emergency exits. ADA violation occurred and that the case will be closed. We aren’t immune to issues either. For reference, you can view FAQs published by www.ada.gov at www.ada.gov/regs2010/service_animal_qa.html. With less than two dozen seats, Vonlane coaches are custom-designed for … Once I tried Vonlane, I stopped flying between Dallas and Austin. The ADA does not cover emotional support dogs. model bus and it did not have leg supporters for fully reclining. Arrived early. Deals Vonlane.com Coupon CODES Get Deal Vonlane. Texas Exes members enjoy a 15% discount on Vonlane fares. I’ve been traveling Vonlane between Houston, Austin, and Dallas for awhile now. Founded to eliminate the hassles and lost productivity associated with short-haul commercial flights or self driving, Vonlane provides direct transport between major cities in Texas. Vonlane is a first-of-its-kind luxury motor coach service for Texas travelers. Vonlane investigates all ADA complaints received within 90 days of the alleged incident. Vonlane, a new company based in Dallas, will offer full-size buses equipped with 16 leather seats. Traveling with Vonlane is also less costly than driving your personal vehicle and getting reimbursed for mileage by your company, not to mention the wear and tear. Visit both the Grassy Knoll in Dealey Plaza and the John F. Kennedy Memorial during this tour that includes entrance fees and round-trip transport. standing there. Please choose a different date. We provide a first-class seat for less than the cost of an airline's coach-class ticket. I’m also very comfortable sending my unaccompanied minor kids on Vonlane. be submitted to Vonlane via e-mail, phone, or US mail. Try it once, you won’t fly anymore and you can stop playing frogger with the 18 wheelers on I-35 while getting nothing done. How do I ask a question about your accessible coach service? Vonlane offers an on board attendant and galley, free Wi-Fi, complimentary noise canceling headsets, satellite radio and television. Can I receive a refund for cancelled tickets? As a frequent flyer, I have grown increasingly tired of spending-- err, WASTING a day just to get to Houston, Austin, San Antonio, and Oklahoma City via flight for work.